Whatsbuddy

This system provides omnichannel customer service capabilities that allow agents to respond to messages from multiple platforms like WhatsApp, Facebook Messenger, etc. in one centralized location.

It offers a team inbox that facilitates better internal workflows for collaborative support among teams. Agents can quickly share inbox entries to improve productivity and efficiency.

A process builder is available to easily create chatbots without coding skills. This allows businesses to automate routine support tasks.

Artificial intelligence (AI) chatbots and automation tools help reduce agent workload, improve customer satisfaction, lower costs and boost efficiency. For example, businesses can set up a 24/7 customer service chatbot on WhatsApp.

The system utilizes GPT-based tools for its AI-driven inbox to instantly generate replies, summarize conversations for other agents, and create new help articles.

It provides learning resources like coaches, community forums, webinars and a WhatsApp link generator. Comprehensive support includes video tutorials, a help center, API docs, blog posts, case studies and ebooks.

The API makes it simple to start WhatsApp automation. Payment integration allows seamless linking to ecommerce, CRM and other apps.

Centralized CRM capabilities on the platform include viewing all customer data, building profiles, sending real-time store notifications and customizing reports. Store integrations connect to commerce seamlessly.

Automated store notifications keep customers informed throughout the shopping process via WhatsApp. Marketing features allow mass customized promotional messages at scale to strengthen customer relationships. Businesses can run targeted broadcasts for interactivity as well.

Overall, this assists companies in reducing support loads, improving user satisfaction, lowering costs and boosting efficiency.